RETURN AND REFUND
We hope that you are happy with your EDDA purchase, but if for any reason you have an issue with your order, need to return an item or just have a question, please see our return policy below:
You have 14 calendar days from the day you received your goods to notify us that you would like to return your order. Please see the “To arrange a return” section below for details on how to process a return. We reserve the right to reject any refund request sent after the 14 days notice period.
The product must be shipped within 14 days of receipt of the cancelation confirmation email we will send you. We will send you the cancellation confirmation email, stating the return address, within 5 working days of your initial email request.
Please make sure your item complies with the below conditions, to ensure your return is accepted:
- Products must be unworn, unwashed, and unused.
- All Items must be returned in the original conditions received, including packaging and tags still attached.
- Original packaging must be used to ship back the goods to avoid any possible damage in transit.
Refunds will not be given If the goods do not comply with any of our terms and conditions.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please note that the customer is responsible to cover all costs related to the return. We advise using tracked shipping as well as the same courrier used to deliver your parcel. When sending your parcel back to us, please also ensure to state in the description that this is a return, to avoid any delays in the customs.
Please get in touch at email@example.com if you have any further questions or concerns.
Please note that taxes and duties are non refundable.
If the customer refuses the shipment, they will be responsible to cover the original & return shipping costs as well as any duties, taxes and/or customs charges that may occur, for both original and return shipments.
ARRANGE A RETURN:
Please email us at firstname.lastname@example.org to arrange a return. Within 5 working days of receiving your initial email we will send you a confirmation return email with the return address.
Please make sure to include the order number and the product name/code you would like to return in your email.
As per our return policy, you must notify us via email within 14 days of receiving your order to let us know that you would like to return your purchase.
We need to receive your goods within 14 days from the day we sent you the return confirmation email, including the return address, for your return to be accepted. We aim to assess and accept refund requests within 7 business days after receiving the products. Once your return has been accepted, you will receive an email with the details of your refund.
For more details about the repayment please refer to our “Refunds” section below.
DAMAGES AND ISSUES
We are very sorry if you have received an item that isn’t in a perfect condition. We quality check all products before shipping them out, and we do our utmost to make sure our high quality standards are met.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can evaluate the issue and make it right.Please include the following details in an email to email@example.com :
- Your name
- The order number
- The product name/code (This can be found on your receipt)
- At least one clear image of the fault
- A short description of the issue
- An email address where we can reach you
We will notify you within 7 days of receipt of your goods and let you know if the refund is approved. Once this is approved we will refund you automatically on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to you. The time for the funds to appear in your bank statement will vary depending on your card issuer. Please note that we can only process refunds onto the original card of purchase.
The original shipping fees at the time of purchase will be deducted from the refund unless returning a faulty item.
We highly recommend sending returns via tracked delivery as well as keeping the shipping receipt and the tracking details. We will not be held responsible for the cost of any loss or damage done to the item in transit.
When sending your parcel back to us, please also ensure to state in the description that this is a return, to avoid any delays in the customs.
The shipping cost to return any products is to be covered by the customer unless the item is faulty.
We will offer a full refund if an item is faulty, not as described, or does not do what it is supposed to do. In this case we will cover shipping costs for the return.
Please be aware that where we suspect fraudulent activity, including but not limited to , returning items after they have been used or worn we reserve the right to withhold funds. If you think we’ve made a mistake, you can contact us at firstname.lastname@example.org.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Sleeping masks and scrunchies are not returnable if the hygiene seal has been removed or broken.Unfortunately, we cannot accept returns on sale items or gift cards.