SHIPPING AND PAYMENTS
Due to changes in relationships between countries and regions, we are currently only shipping within the UK and to Norway.
We are working to be able to ship EDDA worldwide soon. We will keep you updated!
Thank you for purchasing one of our products! We do our best to ship your order as quickly as possible. Please note that your order will be shipped within 2 to 5 working days of your order being placed. No orders will be shipped over weekends and during UK bank holidays.
All orders will be shipped via Royal Mail.
We will notify you via email, once your order has been shipped.
After your purchase has been shipped out, our shipment providers aims to deliver your parcel within the following amount of working days:UK : 2-3 working days
Norway : 5-10 working days
Please note that Royal Mail and Posten Norge have been experiencing some delays with their deliveries due to covid-19. We are very sorry if this happens with your order, unfortunately this is out of our control. Please contact us at firstname.lastname@example.org with any questions you may have regarding your shipment.
The shipment cost will be added to your order at the checkout. The shipment costs will vary depending on the shipment destination and the package weight and dimensions.
VAT will be calculated and added at check-out depending on the destination.
UK: 20% VAT
Norway: 25% VAT
All orders are sent via Royal Mail and delivered by Posten Norge for shipments to Norway.
You can check the status of your order using the tracking number provided in the shipment confirmation email you will receive.
To track your order in the UK, please go to the Royal Mail website and use the tracking number provided in your shipment confirmation email.
ORDERING TO THE UK
We are using Royal Mail for all our shipments. Once your order is being shipped you will receive a shipping confirmation email including a tracking number.
Please use this tracking number on the Royal Mail website or app to locate your parcel: https://www.royalmail.com/track-your-item.
Please note that Royal Mail has been experiencing some delays with their deliveries due to covid-19. We are very sorry if this happens with your order, unfortunately this is out of our control. Please contact us at email@example.com with any questions you may have regarding your shipment.
ORDERING TO NORWAY
We use Royal Mail as our shipment provider for all orders. Once your parcel cross the Norwegian border Posten Norge will take over the delivery. The same tracking number can be used on both Royal Mail and Posten Norge websites.
Small items will be delivered straight to your post-box, but bigger purchases will automatically be dropped at your nearest collection point. You will need to keep an eye on your shipment using the tracking number received in your shipment confirmation email. We recommend using the Posten Norge app, but you can also track your shipment via the Posten Norge website.
If you register on the Posten Norge app, you can select a fixed delivery place where packages that are too large for the mailbox will be delivered. You can also register to receive notification on your package via e-mail and SMS.
Please note that Royal Mail and Posten Norge has been experiencing some delays with their deliveries due to covid-19. We are very sorry if this happens with your order, unfortunately this is out of our control. Please contact us at firstname.lastname@example.org with any questions you may have regarding your shipment.
We accept payments from the following providers:
Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.
IMPORT TAXES AND CUSTOM DUTIES
When ordering to the UK you will not have to pay any extra taxes and duties other the UK VAT and shipment fees which will be applied at check-out.
As we are VOEC registered, for shipment to Norway, no taxes and duties will be applied at the border. VAT and shipment cost will be applied at check-out.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Please note that due to Brexit, in force from January 1st 2021, our policies might change. We will make sure to keep our policies updated. Please email us at email@example.com if you have any questions.